Carolina Palms
ABOUT CAROLINA PALMS
sqm land
assets
asset value
The Challenges
Managing a massive residential community of this size comes with many challenges. Prior to using StarCMMS, the biggest challenges the team at Carolina Palms faced were:
- [Keeping track of the availability of the staff.
- [Scheduling and assigning PPM tasks with timely reminders to the crew.
- [Complications with reporting as data was not in real time.
- [Maintenance approach was more reactive than proactive.
- [Keeping record of all work orders to help crew members with timely reminders to service those assets in the future.
We have not only managed to solve all problems related to reporting and timely management of work orders but also improved tenant satisfaction in our community. StarCMMS has helped us to double check our tenant requirements and issues and solve them quickly and more efficiently. All thanks to StarCMMS and the continuous support we receive from their team.
The Goals
The main goal of adopting StarCMMS was to help solve their recurring problems with effective tracking and scheduling of work orders and reporting. Their main objectives were to be able to:
- \Manage their staff availability and scheduling.
- \Manage work orders and PPMs effectively.
- \Have easy access to all data, anytime and anywhere.
- \Generate detailed reports.
- \Keep a proper record of who is responsible for each action.
How did StarCMMS
Help?
Carolina Palms started using StarCMMS in 2019. Since then, the StarCMMS software has helped them to:
- \Organize their work orders
- \Maintain PPM requests
- \Keep detailed records of work completed
- \Generate accurate reports
all of which has helped them to increase their productivity and decrease their cost tremendously.
Return on investment
With StarCMMS, the team at Carolina Palms has drastically decreased the work order response time and increased their productivity as they are now able to notify their staff and schedule the visits in a timely manner.
Earlier, tenants were allowed only one visit per week to community swimming pools for 6 hours. With increased control of the work orders, tenants are now allowed 2 times per week, for 3 hours each.
Another new initiation is the scheduled cleaning of AC filters for all the villas, for every three months. This helps to avoid untimely breakdown leading to huge repair and replacement costs.
StarCMMS has been a game changer in how we manage our assets. Since we started using StarCMMS, we have good control over our costs, reduced response time and increased customer satisfaction. Furthermore, preventative maintenance has helped us increase the useful life of our assets.
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increase in productivity
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decrease in costs
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Let’s Connect
We can’t wait to guide you on how to unlock the true potential of your business.